I have my Timetracker subscription ID; how do I activate it?
This article refers to 7pace Timetracker on Azure DevOps Server (on-premises).
Timetracker can be activated with two methods - online and offline.
The online activation is the recommended way to activate Timetracker and comes with these benefits:
- On renewal, the activation continues without interruption of service
- You only need to apply the subscription ID once
- Changes to your subscription appear immediately in all your server systems
How to apply:
Please make sure to copy your Subscription ID to the page Time > Settings > Subscription, available from the web access of Azure DevOps Server.
You will find the subscription ID on any invoice or mail from the commerce system, such as on any invoices found under the Timetracker Settings page -> Subscription -> Invoices (you must be a project collection admin to access this information).
Troubleshooting: Server not connected to the internet
In case your server cannot connect to the internet, please contact support at email@example.com. We will issue a file for offline activation for you.
For more information on this topic, please see Activating 7pace Timetracker for DevOps Server & Activating Proxy Server Settings in our user documentation.
The online activation is available since Timetracker version 2.8 and requires an internet connection for the server running the Timetracker server. Support for a proxy server is available since version 2.8.1.