When you use an online subscription ID to activate your 7pace Timetracker for DevOps Server license, Timetracker keeps connecting to the license server to check whether the subscribed license is active or not. However, if your DevOps server is behind a proxy server, Timetracker won't be able to connect to the license server and will display a message that your license is inactive.
Support for enabling a proxy server on the "License" page has been available since 7pace Timetracker version 2.8.1. Below, we will take you through the steps to accomplish this task.
Important: Currently, 7pace Timetracker only supports the http(s) proxy settings.
1. On the "Configuration" tab of the "Time" menu, expand the "License" section and click the License proxy settings link.
The Proxy Settings for the License dialog box opens.
2. Click the Enable proxy check box.
3. In the Server address and port field, specify the correct proxy server address with the port number.
(Optional) Click the Use PROXY authentication checkbox if your proxy server requires authentication.
4. In the Username and Password fields, type in your credentials.
5. Click the Apply button.
You might get an error message if the specified proxy server address is incorrect or the specified proxy server is not reachable.