Why, when I try to open a work item on the "Times Explorer" page, do I receive the following message: “You have no access to this item. Please ask your administrator for permissions or set up Service Account”?
This message might occur because of the following reasons:
- You do not have access or permissions to the work item (i.e. you do not have access to the project in which the work item is a part).
- The work item was deleted.
- You do not have the Service Account configured and/or you do not have a Service Account with adequate permissions selected.
If you are an administrator, in 7pace Timetracker for VSTS, navigate to the “Configuration” hub of Timetracker, select “Settings” and then expand “Service Account Settings”. Here, set yourself as the Service Account for all users, which will allow your team members to view work items within ‘Times Explorer’ (as well as ‘Budgets’ and the ‘API’) properly without receiving an access denied message. For more information on configuring the Service Account for VSTS, please see "Settings": Service Account Settings for 7pace Timetracker for VSTS.
In 7pace Timetracker for TFS, as an administrator, you have the option of setting up or changing the Service Account in the configuration tool wizard of Timetracker. As mentioned, the Project Collection Administrators user group has the highest permissions level, so we recommend that you set yourself as that. Once complete, you can then navigate to the “Configuration” hub of Timetracker, select “Settings” and set yourself as the Service Account for all users. For more information on configuring the Service Account for our on-premise edition of Timetracker, please see "Settings": Service Account Settings for 7pace Timetracker for TFS and "Settings": Configuring Service Account Settings for 7pace Timetracker for TFS Using the Configuration Tool.
If you’re not an administrator, check to see if you can open work items in VSTS/TFS by their ID. If you cannot, it is because you do not have permissions, therefore, ask your VSTS/TFS admin to add more permissions to you or, as detailed above, to set themselves as the Service Account in Settings, so that you can view this page properly.