Question

My subscription is on a plan that is no longer available, as I purchased it before 2019-04-01. Will I be still able to use 7pace Timetracker, will my conditions be grandfathered, and how do I update to new plans?

Answer

Yes, your subscription will continue to be valid.

On April 1, new plans were introduced and published for general availability. All previous plans were retired and are no longer available. In addition, subscriptions are no longer available via the Visual Studio Marketplace; all licensing and subscription management has moved directly into 7pace Timetracker (find out more about this).

Please identify the subscription that you currently own and go to the section, below, that is relevant to your specific case.

I have a subscription from the Visual Studio Marketplace

Your subscription will be migrated before July 1st, 2019; your plan remains valid.

Microsoft has discontinued sale of all third-party extensions on the Visual Studio Marketplace, formerly processed via Azure Commerce. Licensing from the Visual Studio Marketplace will be shut down entirely on July 1st, 2019.

7pace has introduced new, seamless in-app licensing together with Chargebee, one of the largest SAAS selling platforms, on April 1, 2019. In April, Microsoft and 7pace will release a Billing Updater, which allows one-click migration of 7pace Timetracker from Azure commerce to Chargebee. Microsoft or 7pace will contact you about next steps.

After migration, your subscription will be on the Timetracker for VSTS (cloud) professional plan. Please read on to learn about your new subscription after migration.

I have a Timetracker for VSTS (cloud) professional plan, purchased from 7pace/Chargebee

Your plan remains valid.

Until Dec 31st, 2019, you will be able to make adjustments to your subscription. You can switch from monthly to annual; you can adjust the user tier, with full proration. 

After this date, your subscription will remain valid, however, you will not be able to make any adjustments, except for changing to one of the new plans offered by 7pace. We guarantee that we will keep your original plan valid, with unchanged conditions, for at least two more years. 

I have a Timetracker for TFS (on-prem) plan (Professional, Business, Premium, Enterprise), purchased from 7pace/Chargebee

Your plan remains valid.

Until Dec 31st, 2019, you will be able to make adjustments to your subscription. You can switch from monthly to annual, you can adjust the amount of users (Professional, Business, Premium) and select another Enterprise tier, with full proration. 

After this date, your subscription will remain valid, however, you will not be able to make any adjustments, except for changing to one of the new plans. We guarantee that we will keep your original plan valid, with unchanged conditions, for at least two more years.