License page is missing

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Kamal

• May 01, 2017 15:03

We are using Timetracker Version 3.1.5.12734

 

When I go to the configuration page, the license tab is missing: 

 

https://support.7pace.com/hc/en-us/articles/115000616906--License-Page-Overview

Please advise

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• 

  Leah Copeland

  • May 03, 2017 17:50
  • Edited

  Hi Kamal,

  Are you using the on-premise version of Timetracker or Timetracker for VSTS? Timetracker for VSTS will not have a License tab since any updates are applied automatically.

  Does that help?

  Many thanks,
  Leah

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  Kamal

  • May 03, 2017 14:55

  I'm using Timetracker for VSTS.

   

  I added a new user to VSTS and set the user's settings in Timetracker to default. However they are getting the following error, 

   

  

  I just purchased a 10 users license however they are still getting the same error.

   

  We only have 4 Active users, so we didn't need to upgrade to the 10 users license,

  

   

  Please advise

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  Leah Copeland

  • May 03, 2017 17:55

  Hi Kamal,

  I think you will find this article helpful - https://www.visualstudio.com/en-us/docs/marketplace/get-vsts-extensions#assign-extension - particularly the sections Assign paid extension access to users and Change number of paid extension users.

  Please let me know if this helps!

  Thanks again,
  Leah

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