Since the update yesterday we've been experiencing very slow loading and lots of timeouts:
Are you aware of any issues?
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Hello everyone,
Short brief from us: yesterday cache system we are using stopped responding quickly and this was leading to long requests to it. This caused that Timetracker started slowing down and finally stopped working.
We changed both settings of Timetracker and scaled up caching system and it should be back to good performance. Sorry for that incident.
Maxim
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Hello everyone,
it took a while but we finally can say that Performance leaks and issues are eliminated from now on.
With release of v4.5.0 (https://support.7pace.com/hc/en-us/articles/360000193963-7pace-Timetracker-for-TFS-VSTS-4-5-0-2018-02-13) we did many architectural changes under the hood and took performance back under control.
Brief retrospective from me about what happened and what we did wrong: when we released Server Side Tracking we released persistent connection of all the pages of Timetracker and they were holding it. In addition: Start Tracking button on every Work Item you open does the same. This was unexpectedly high load to our application instances and they or related services (like Redis) started to slow down and finally at certain point in time went into denial of service.
Now Start Tracking button holds connection only when you track time on the item, otherwise it is not connected to server. Additionally we did tons of micro-changes that app is more stable and loads faster.
But it is not the end and the work goes on!
Thank you everyone for pointing us to right direction and for you patience.
Maxim
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Last week 4.8 update brings many improvements into performance. Times Explorer, Export and OData API are way faster now: https://support.7pace.com/hc/en-us/articles/360000571243-7pace-Timetracker-for-TFS-VSTS-4-8-0-2018-04-16
Meanwhile we continue improvements, next big performance improvement comes to Timesheet soon.
Tell us if you did not notice stability/performance improvements.
Maxim Lutsan
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Hi everyone,
I just reviewed this issue report and our progress and I can say that original problems reported here are finally solved with releases 4.8 and 4.9.
Timesheet improvements are coming later this week with 4.10 version.
I know that some parts of app can be (and will be) improved and we are constantly working on that. Later this summer we will boost API and Times Explorer performance, we started working on that already.
Meanwhile according to our pingdom uptime monitor we have 99.97% update for the last 30 days.
Maxim Lutsan
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Today I've noticed that 7pace is working very slowly in VSTS (Timetracker Version 4.13.0.21002).
Monthly report just shows "Loading..." for about 70 seconds or even more and the details for the day loads very slowly as well.
As I see, the reason of the problem is in the slow response from *.timehub.7pace.com.Are you aware of this problem?
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