Our developers have two workflows: one doing work on a sprint and one providing support in Zendesk. They are now manually creating a time record by using the client and entering z#1234 as a description, but this is ofcourse a bit skimpy.
We would love to have a first class citizen integration such as the one that is already in Zendesk for a different tracker as Harvest. That is an App in Zendesk. Also, VSTS has such a Zendesk App with which you can create or link Work Items straight from Zendesk in VSTS.
This would make our workflow super solid; please tell us how you think about such an improvement!
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