Get Started
Support Home

We’ve launched a new Help Center!

Visit the new Documentation space for Azure DevOps, monday.com, and Jira. Or, if you require any assistance or have any questions, please visit the new Customer Support Portal for Azure DevOps, monday.com and Jira.

Learn more

Tracking doesn't stop for locked PC

Officially Answered
Follow
New post
Avatar
Miranda Dulin

Even though the setting is turned on in the windows client for "stop tracking when PC is locked" the tracker does NOT stop tracking when PC is locked.  Also the individual experiencing this issue is also asked to pair the time tracker app every day.

2

Comments

6 comments

Sort by Date Votes
  • Avatar
    Florent Paccault
    • Edited

    Same issue here. Occurs with Windows client v4.2.4.17026 connected to a VSTS instance.

    The issue is intermittent : sometimes the client does stop; sometimes it doesn't.

    0
    Comment actions Permalink
  • Avatar
    Permanently deleted user

    I logged this issue into our backlog and we will investigate it. I will keep posting updates here.

    Maxim

    0
    Comment actions Permalink
  • Avatar
    Permanently deleted user

    Hi Florent and Miranda,

    The issue you had should be solved by now. Please let us know if you still have anything like that.

     

    Maxim

    0
    Comment actions Permalink
  • Avatar
    David Burton

    I've seen this happen within the last week, so it's clearly not completely solved.

    0
    Comment actions Permalink
  • Avatar
    Marc Schaeffler

    There is another observation from a customer we'd like to add here:

    "I have a dual-machine setup here, and want to be able to set my tracking on either. However, if I run tracking on 2 machines then it appears I need to click on the timeout prompt on both or I'll get timed out - this could be resolved by the updates indicating when your status was last updated so that confirming activity on one cancels it for all."

    This case appears to be related to this issue. 

    We confirm that the problem appears to be not fixed and it is currently in the works at 7pace.

    0
    Comment actions Permalink
  • Avatar
    7pace tech support

    Hi!

    Could you please update Timetracker to the latest version and check if this issue is fixed?

    https://www.7pace.com/download/

    Will wait for your feedback.

    Kind regards,

    Andarth

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk