Times Explorer, Monthly and Timesheet not working properly

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Radek Mottl

• July 12, 2023 08:18

Dear support team,

several features of 7pace does not work properly on my work account. When I click to "Monthly" option, I see logged hours, but when I extend the day I do not see any items. Next issue is in Times Explorer, which is only loading and I cannot explore and investigate my logged hours. Last thing is that Timesheet also does not show any time records even the past records which are I can see in Monthly report. I could provide some screenshots if needed. What can I do to solve this issues? I thought it is only some "short-term" issue which will be ok after day or two days but it is not working at least for two weeks and logging is quite complicated and delaying at this time.

Thank you in advance.

Best regards, RM.

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• 

  Vanja Pletikosić

  • July 12, 2023 11:05

  Hello Radek,
  
  We have not been experiencing any issues, so in order to troubleshoot your issue we will need additional information. For this reason I have created ticket #51508.
  Let us continue our communication there.
  
  Best regards,
  Vanja

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