Getting Parent returns 404 when Parent existed

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Oleksiy Shtefchuk

• August 04, 2023 11:04
• Edited

Hi!
I created Epic/Feature/UserStory workitems hierarchy first, then logged time to UserStory.
Immidiately after it I requested via API worklog and workItem (UserStory) and request succeed, but when I requested Parent of UserStory, I got 404
when I retried it in about 1min, I got correct result

Is it possible to avoid this delay/problem?

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  Oleksiy Shtefchuk

  • August 07, 2023 08:34

  any chances? Ideas?

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  Vanja Pletikosić

  • August 07, 2023 13:38

  Hello Oleksiy,
  
  Thank you for reaching out to us. There is a delay after items and fields are created in DevOps before they will become available in Timetracker Reporting and via our API, as stated in our documentation.
  Could you please explain your use case to us? Why do you need to be able to see work items hierarchy in the Timetracker API immediately after they have been created? The delay is a short one of about 2 minutes, which is about the time it takes for a Reporting Refresh to occur.
  
  Best regards,
  Vanja

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  Oleksiy Shtefchuk

  • August 07, 2023 15:57

  Thanks for your answer.
  We use 7pace API for synchronization - we store worklogs and workItems in our DB and try to synchronize it via backgroundworker each XX mins. In process of sycnhronization we also try to synchronize also workItem(Task) hierarchy - Task/UserStory/Feature/Epic. In reported case we are succeed at workLog/workItem level, but stopped at workItem Parent (Feature) synchronization step.

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  Vanja Pletikosić

  • August 09, 2023 16:16

  Hello Oleksiy,
  
  You can force synchronization from your Timetracker Settings -> Reporting & API -> Schedule update now.
  
  However a one or two minute delay might still happen.
  
  Please let me know if there is anything further I could help you with regarding this.
  
  Best regards,
  Vanja

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