Service Account Lost Authorization Frequency

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Judy Chou

• February 21, 2023 16:36

Hello,

3 weeks ago, I received the "7pace Timetracker Service Account user authorization lost" notification.  I went through the process of authorizing the service account using a Personal Access Token (PAT).  Based on my understanding, the PAT should be valid for 1 year so I would not expect to receive the same email notification over the weekend.  I used the same PAT that I did 3 weeks ago and it fixed the issue, which means the reason is not due to an invalid PAT. 

Can you explain why this issue keeps happening and is there a way to reduce this frequency?

Thanks,

Judy

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  Vanja Pletikosić

  • February 22, 2023 09:27

  Hello Judy,
  
  I have created ticket #46387 for us to track this issue. Let us continue our communication there.
  
  Best regards,
  Vanja

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