7 pace tracker is not responsing properly - Getting an error while saving the time tracker

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    Vanja Pletikosić

    Hello Supriya,

    Please ensure that your Timetracker is authorized for use with DevOps. To do that, navigate to any Timetracker page and check if you are seeing a banner prompting you to Authorize Timetracker. If you see the banner, click on the Authorize button and follow the on-screen instructions.

    In case you do not see the Authorize banner, then as the message suggests, your Service Account user might not have the appropriate permissions for use with DevOps. In this case you must ensure that the user that is set as the Timetracker Service Account is a member of the DevOps Project Collection Administrator group, and also that this user has authorized Timetracker in the way that I have described above, by using a DevOps Personal Access Token (PAT).

    Best regards,
    Vanja

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    supriya singh

    Hello Vanja,

    Thank you for your Reply, I have all those configurations in place but still have the same issue.

    Can we set up a call to look into it?

     

    Regards,

    Supriya

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    Vanja Pletikosić

    Hi Supriya,

    I have created ticket #47656 to further troubleshoot your issue.
    Let us continue our communication there.

    Best regards,
    Vanja

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