Users in licence manager are added twice

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Pierre Parmentier

• April 11, 2023 08:15
• Edited

Hello, 

We currently are migrating our AD in Azure DevOps server and for a few weeks, both AD need to coexist in our environment. This means that every user has two accounts linked to both AD.

This is creating a lot of issues because Timetracker adds some users twice in the license manager (both the old and the new AD accounts) and for some others, the app can't see one of their accounts.

How can I have only one user at a time ?

If I remove one or the other in the license manager, both are deleted.

 

Thanks, 

Regards

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• 

  Vanja Pletikosić

  • April 12, 2023 10:17
  • Edited

  Hello Pierre,
  
  Thank you for reaching out to us.
  This is caused by using two active directories at the same time. Timetracker user management relies on the user email, so if both active directories are returning user accounts with the same email, Timetracker will process them as the same account.

  We can address this in two different ways. We can either adjust this manually in the database.
  Or we can help you work around it, but for this approach we would need some additional information. You could resolve it in your AD (so it will not return same users with same emails) or resolve it with 2 different ways:

  • add to our backlog so that our developers can implement support of such rare cases as this looks like a feature request, and not a bug, however we would not have an ETA for this

  • or resolve it temporary on our side (but for this we will need additional information in a ticket)

  In any case I will create a ticket for us to continue working on this.
  
  Best regards,
  Vanja

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