403,"errorCode":"ReportingApiIsPreparing

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tharindra jayamaha

• July 27, 2024 04:49

I am getting this error message since yesterday. I am using 7pace API to generate a report and share it with team. Due to this issue the report cannot be generated.

I clicked on "Restart reporting" but now it keeps on showing "

Current Report State

Being processed...

 

Invoke-RestMethod : {"statusCode":403,"errorCode":"ReportingApiIsPreparing","errorDescription":"Reporting API is preparing now. Please try in couple of minutes"}
At C:\TJ\MyScripts\AzureTimelogtracker.ps1:78 char:13
+ $response = Invoke-RestMethod -Uri $endpointUrl -Method Get -Headers  ...
+             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-RestMethod], WebException
    + FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeRestMethodCommand

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  Vanja Pletikosić

  • July 29, 2024 07:38

  Hello Tharindra,
  
  Thank you for reaching out to us. I have created ticket number #61131 for us to further troubleshoot this. Let us continue our communication there.

  Best regards,
  Vanja

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  Duane Crowley

  • August 28, 2024 12:51

  I am experiencing the same issue.  I turned in a support ticket on it, 61619.   It has now been happening for three days for us.  

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  Vanja Pletikosić

  • August 29, 2024 09:36

  Hello Duane,
  
  Yes, we have received and have replied to your ticket. I see that my colleague Maciej is actively working on it with you.
  In your case, the Service Account DevOps Personal Access Token (PAT) has expired, and it needs to be regenerated or reissued, and used to authorize with Timetracker once again.
  
  Best regards,
  Vanja

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  Duane Crowley

  • August 29, 2024 12:47

  Good morning Vanja.   I'm not sure why 7-Pace thought my Azure PAT had expired.  It had not and I included screenshots showing that in my post.  However, Maciej did manually remove my authorization and I was able to generate a new PAT and re-authorize.  It would be a good feature for 7-Pace to allow a user to Re-Authorize their account without needing 7-Pace support. If 7-Pace had that feature, I would have been able to resolve this without support. I will add that to the requested feature list.   I do appreciate the fast and helpful response from the 7-Pace support team on this issue.

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