Error Message

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Melanie Weires

• August 01, 2024 22:15

An employee received an error message when trying to enter a worklog stating "Your subscription of 7pace Timetracker has expired. All your data will be kept safe and secure until September 3, 2025. Please ask the administrator of your organization to renew your subscription."

Our account is paid until June 2025, and he is a licensed user within our organization. The issue seems to have resolved itself but still wanted to report it. 

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  Vanja Pletikosić

  • August 02, 2024 11:18

  Hello Melanie,
  
  This was an error on the side of our licensing server. Our engineers have deployed a fix which should have resolved the issue for you. We apologize for the inconvenience that this caused. Could you please confirm that everything is working fine now?
  
  Best regards,
  Vanja

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  Melanie Weires

  • August 05, 2024 13:16

  Yes, everything appears to be resolved. 

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  Vanja Pletikosić

  • August 09, 2024 11:08

  Hi Melanie,
  
  Great, thank you for confirming.
  Have a great weekend!
  
  Best regards,
  Vanja

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