can't purchase

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Jeff

• February 01, 2018 11:03

Hi, 

I am trying to purchase your product.

Free trial: a4edc0e5-65b3-42ee-a64b-83c90b9300cf

When I try to purhase in the marketplace, it returns and error:

 

I only have 1 day left on my trial. Please help urgent!!!!!

Thanks

jeff

jeff@zolea.com.au

 

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• Official comment

  

  Marc Schaeffler

  • February 01, 2018 11:10

  Hi Jeff,

  we have heard that Microsoft has currently issues in the commerce system on the marketplace. To help you best we will move to a private channel - we will create a ticket and contact you.

  Anyone who experiences troubles with purchasing on the Visual Studio marketplace, please send an email to sales@7pace.com so that we can help.

  Thanks, Marc

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• 

  Permanently deleted user

  • February 01, 2018 11:14

  Hi Jeff,

  I see that you have Free Trial Azure subscription on your screenshot. According to documentation you cannot use it for buying paid extensions: see link https://docs.microsoft.com/en-us/vsts/marketplace/faq-extensions#purchases--billing

  Q: Can I use the Azure Free Trial to buy from the Visual Studio Marketplace?

  A: No, you can't use the Azure Free Trial to pay for Visual Studio Marketplace purchases, which applies to VSTS, Xamarin University, and so on. Instead, set up a separate Pay-As-You-Go Azure subscription, which you can do before or during your purchase.

   

  Can you setup Pay-as-you-go subscription and retry?

   

  Maxim

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• 

  Kazi

  • February 09, 2018 11:01

  Hello, same problem here. My trial has expired today, and I get "unexpected response from Azure" error message on the purchase page. I do have a pay as you go subscription.

  Thanks for your help in advance

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