can't purchase

Officially Answered

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3 comments

  • Official comment
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    Marc Schaeffler

    Hi Jeff,

    we have heard that Microsoft has currently issues in the commerce system on the marketplace. To help you best we will move to a private channel - we will create a ticket and contact you.

    Anyone who experiences troubles with purchasing on the Visual Studio marketplace, please send an email to sales@7pace.com so that we can help.

    Thanks, Marc

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  • Avatar
    Maxim

    Hi Jeff,

    I see that you have Free Trial Azure subscription on your screenshot. According to documentation you cannot use it for buying paid extensions: see link https://docs.microsoft.com/en-us/vsts/marketplace/faq-extensions#purchases--billing

    Q: Can I use the Azure Free Trial to buy from the Visual Studio Marketplace?

    A: No, you can't use the Azure Free Trial to pay for Visual Studio Marketplace purchases, which applies to VSTS, Xamarin University, and so on. Instead, set up a separate Pay-As-You-Go Azure subscription, which you can do before or during your purchase.

     

    Can you setup Pay-as-you-go subscription and retry?

     

    Maxim

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    Kazi

    Hello, same problem here. My trial has expired today, and I get "unexpected response from Azure" error message on the purchase page. I do have a pay as you go subscription.

    Thanks for your help in advance

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