All Timetracker licenses have dissapeared

Officially Answered

Follow

New post

Andrew McDonald

• February 01, 2018 14:43

Hello,

This is urgent for us.  We purchased a number of timetracker licenses through VSTS extensions.  These were added to our users. This was done approx. 2 weeks ago.

 

All users are reporting an error message today informing them that when they click on the Time tab in VSTS. It informs them that they need a valid Timetracker license.

 

Please can some one look into this. Where have they gone?

I have the emails to say we purchased 10 then 25 licenses on the 12/01/2018

.

Regards,

Andrew

 

0

• 

  Marc Schaeffler

  • February 01, 2018 15:04

  Hi Andrew,

  Have you seen this article, does it help? https://support.7pace.com/hc/en-us/articles/115003622243-I-have-purchased-licenses-for-Timetracker-for-VSTS-on-the-Visual-Studio-Marketplace-so-why-do-my-users-not-have-access-

  Marc

  0

  Comment actions Permalink
• 

  Permanently deleted user

  • February 08, 2018 12:13

  We investigated together with Andrew and turns out that there were some changes done to subscription and that caused that all paid subscriptions for paid extensions were cancelled.

   

  Maxim

  0

  Comment actions Permalink

Please sign in to leave a comment.