Yesterday it just stopped working with a message: "Timetracker by 7pace failed to load.Learn More about this extension, including available support options." Cannot even open "Configuration".
I see in browser console a 500 error returned with message:
at method: IfShowWorngIdMessage
Message: Object reference not set to an instance of an object.
StackTrace:
at TimetrackerOnline.OnPremises.BusinessLayer.OnPremisesCode.License.LicenseState.IfShowWorngIdMessage(LicenseStateEnum state) in C:\\build-agents\\BuildAgent-git-3\\_work\\19\\s\\TimetrackerOnline\\TimetrackerOnline.OnPremises.BusinessLayer\\OnPremisesCode\\License\\LicenseState.cs:line 149
at TimetrackerOnline.OnPremises.BusinessLayer.OnPremisesCode.License.LicenseState.CheckLicense() in C:\\build-agents\\BuildAgent-git-3\\_work\\19\\s\\TimetrackerOnline\\TimetrackerOnline.OnPremises.BusinessLayer\\OnPremisesCode\\License\\LicenseState.cs:line 145
at TimetrackerOnline.OnPremises.BusinessLayer.Services.JointCodebaseImplementation.LicenseStateService.GetLicenseType() in C:\\build-agents\\BuildAgent-git-3\\_work\\19\\s\\TimetrackerOnline\\TimetrackerOnline.OnPremises.BusinessLayer\\Services\\JointCodebaseImplementation\\LicenseStateService.cs:line 27
at TimetrackerOnline.Lib.TimetrackerOnlineBaseController.OnActionExecuting(ActionExecutingContext ctx) in C:\\build-agents\\BuildAgent-git-3\\_work\\19\\s\\TimetrackerOnline\\TimetrackerOnline.Web\\Lib\\TimetrackerOnlineBaseController.cs:line 93
at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.InvokeActionMethodFilterAsynchronouslyRecursive(Int32 filterIndex)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass33.<BeginInvokeActionMethodWithFilters>b__31(AsyncCallback asyncCallback, Object asyncState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResultBase`1.Begin(AsyncCallback callback, Object state, Int32 timeout)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.BeginInvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters, AsyncCallback callback, Object state)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__19(AsyncCallback asyncCallback, Object asyncState)
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Hello Pavel,
Please let us know what version are you currently using. If it's earlier than 4.4.0, could please upgrade to the latest one? https://www.7pace.com/download
Best Regards,
Alexander -
Hi Pavel, sorry for broken link, there was a space inside for some reason, this should work: https://www.7pace.com/download
We had an issue in your version that on some machines key storage for cryptographic operations becomes unusable leading to error you see. It is fixed in the next versions, so please update and it must be working after update.
Maxim
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