Windows Client suddenly started to display pairing instructions

Implemented

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7 comments

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    Maxim

    Hi Kazi,

    Could you please provide additional details on your issue:

    1) Do we understand correctly that Pairing page is not available for you? (if so, please provide details from Network Tab in Webbrowser Developers Console (press F12, refresh the page and please check for errors))

    2) Are you able to open the Monthly page?

    3) Could you please provide error details text from Timetracker Windows Client (with screenshot) if any?

    Kind regards,

    Maxim Sh.

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    Kazi

    After clicking on pairing, I see this error. Reinstalling client app does not solve the problem.

    Yes, web-based time tracker works perfectly.

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    Kazi

    Now I see issues on web-based interface too

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    Kazi

    The solution is to use FF instead of MS Edge. I work on a web project where I have to test the website under various browsers, and I didn't notice I try to complete pairing from Edge.

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    Maxim

    Hi Kazi,

    We've created a task in our backlog to investigate this issue in Edge.

    It will be fixed in next releases.

    Kind regards,

    Maxim Sh.

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    Kazi

    Hi Maxim,

    Thanks. The client ran into an oath exception again, and then I had to go through pairing steps again. I don't know why I have to do that lately. edit: this is the second case.

    Kazi.

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    Maxim

    Hi Kazi, 

    Can you please check if your account is configured as Service Account in Timetracker? https://support.7pace.com/hc/en-us/articles/115000599746--Settings-Service-Account-Settings-for-7pace-Timetracker-for-VSTS 

    This information might be helpful for us to triage the issue.

     

    ----
    Maxim

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