Windows Client suddenly started to display pairing instructions

Implemented

New post

Kazi

February 22, 2018 13:20

I have successfully installed and paired Windows Client a few weeks ago. Today it started to display "pairing instructions", but the pairing page times out with an error. Thanks.

Comments

7 comments

Permanently deleted user

February 22, 2018 14:36
Hi Kazi,

Could you please provide additional details on your issue:

1) Do we understand correctly that Pairing page is not available for you? (if so, please provide details from Network Tab in Webbrowser Developers Console (press F12, refresh the page and please check for errors))

2) Are you able to open the Monthly page?

3) Could you please provide error details text from Timetracker Windows Client (with screenshot) if any?

Kind regards,

Maxim Sh.
0

Comment actions Permalink
Kazi

February 22, 2018 15:31
After clicking on pairing, I see this error. Reinstalling client app does not solve the problem.

Yes, web-based time tracker works perfectly.
0

Comment actions Permalink
Kazi

February 22, 2018 15:51
Now I see issues on web-based interface too
0

Comment actions Permalink
Kazi

February 23, 2018 07:40
The solution is to use FF instead of MS Edge. I work on a web project where I have to test the website under various browsers, and I didn't notice I try to complete pairing from Edge.
0

Comment actions Permalink
Permanently deleted user

February 26, 2018 11:02
Hi Kazi,

We've created a task in our backlog to investigate this issue in Edge.

It will be fixed in next releases.

Kind regards,

Maxim Sh.
0

Comment actions Permalink
Kazi

February 26, 2018 13:23

Edited
Hi Maxim,

Thanks. The client ran into an oath exception again, and then I had to go through pairing steps again. I don't know why I have to do that lately. edit: this is the second case.

Kazi.
0

Comment actions Permalink
Permanently deleted user

March 13, 2018 09:39
Hi Kazi,

Can you please check if your account is configured as Service Account in Timetracker? https://support.7pace.com/hc/en-us/articles/115000599746--Settings-Service-Account-Settings-for-7pace-Timetracker-for-VSTS

This information might be helpful for us to triage the issue.

----
Maxim
0

Comment actions Permalink

Please sign in to leave a comment.