Time tracker is working awful (Periodically not working)

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Artur Wmatko

• February 28, 2018 12:56
• Edited

Hello! Recently our team started to experience issues with time tracker.

1) Time tracker without any reasons stops working and prompts invalid_grant error which means that we have to do the "pairing" step again. Last week we had to do this at least twice. This Monday we already had to do that pairing step again. It is getting frustrating.

2) From time to time our connection with tracker is being lost without any reason.

3) Time tracker is not working also from VSTS (Probably the issue is caused by the same problem as #2 - Cant reach your server).

Attachments included for Monday and today.

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  Permanently deleted user

  • February 28, 2018 16:07
  • Edited

  Hi Artur,

  Sorry for these issues, we are aware and working on the fixes already. I will post updates here on the progress. 

  We get an issue that to many exports/OData calls from many users same time can lead to memory exhaustion and as result: you see this issues.

   

  Maxim

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  7pace tech support

  • May 28, 2018 14:42

  Hi Artur,

  It took bit more time to bring a lot of improvements. I believe that majority of issues you had are solved and Windows Client is working way more stable as on time you reported that issue.

  Sorry for that bad experience, please let us know if you still have any issues like that.

   

  Maxim Lutsan

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