Rest Api Call returns ReasonPhrase: 'Unauthorized'

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Santanu Mitra

March 16, 2018 12:30

Hi,

We are facing a serious problem while trying to access data from Time tracker via Rest API Call.

We are trying to access time tracker data using Rest API Call. However the response we are getting is "Unauthorized". We also tried by clicking the API Link from Time Tracker Configuration Page (API TAB) but getting the "Unauthorized" message. We have the License and generated Access Token (which is Active) from the User Account which has the License. Please refer to the attached screenshot for the details.

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9 comments

Permanently deleted user

March 16, 2018 12:40
Hi Santanu, could you please provide more details on it? Are you using Timetracker for TFS or VSTS? What version of Timetracker are you using? Could you please also tell when this error started to be shown?
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Santanu Mitra

March 16, 2018 12:54
Hi,

1) We are trying to develop some customized report by retrieving Data from Timetracker using Rest API Call. While doing so we are getting this error. This is the first time we have taken this development work. Hence we don't have any prior experience on retrieving Timetracker Data through API Call.

2) We are using Timetracker for VSTS.

3) Timetracker Version 4.6.0.18028.

4) We are getting this error just now and reported the issue.
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Permanently deleted user

March 16, 2018 12:56
Could you please try to regenerate new token and try it?
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Santanu Mitra

March 16, 2018 13:04
Hi,

We re-generated the token just now but receiving the same error. Please let us know the solution as we are stuck.
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Permanently deleted user

March 16, 2018 13:09
Could you please also try to perform your request via Postman?

Example:

https://{account}.timehub.7pace.com/api/odata/TimeExport(StartDate='2017-01-01',EndDate='2018-02-28',PopulateTopParentColumns=false,GroupTimeByDateByUser=false,IncludeBillable=true)?api-version=2.1

What will you recieve in response?
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Santanu Mitra

March 16, 2018 13:24
Hi,

As per our understanding Timetracker has three set of APIs (https://{ACCOUNT}.timehub.7pace.com/apireference/?api-version=2.1#/). Among them we are using REST API and not ODATA API, because we want data from Timetracker in .NET environment. So, please guide us on how using REST API Call we can extract data from Timetracker.
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Santanu Mitra

March 19, 2018 03:49
Hi,

Is there any update regarding our above query?

Please help us in this regard as we stuck with retrieving Data from Timetracker using Rest API Call (the Response phrase is ""Unauthorized"). As we don't have any prior experience on retrieving Timetracker Data in .NET Environment using Rest API Call, it may so happen that we are missing something. So, please guide us on how using REST API Call we can extract data from Timetracker in .NET Environment.
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Santanu Mitra

March 19, 2018 13:01
Hi Maxim,

Can we have a conference call tomorrow at around 5:30PM (IST) to find out a solution?
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Permanently deleted user

March 19, 2018 15:03
Hi Santanu, we will create a ticket and our technical team will help you there
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