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An error occurred while handling your requesy

Implemented

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8 comments

  • Avatar
    7pace tech support

    Hi Sebastiaan!

    It seems it could be connected to a Service Account.

    Could you please navigate to Configuration page -> Settings -> Service Account Settings, select "Do Not Use Service Account" and then click "Set Myself as Service Account" (your user should be in a Collection administrator group) to reset your Service Account?

    Let me know if this can help you.

    King regards,

    Andarth

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  • Avatar
    Sebastiaan van Steenoven

    This does not really help more user are complaining about this error 

    An error occurred while handling your request.

    at method: ThrowArgumentOutOfRangeException

    Message: Index was out of range. Must be non-negative and less than the size of the collection.

    Parameter name: index

     

    StackTrace:

       at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)

       at System.Collections.Generic.List`1.get_Item(Int32 index)

       at TimetrackerOnline.JointCodebase.BusinessLayer.Providers.Implementation.VisualStudioProvider.GetMaxTfsId(VsoTokenModel tokenModel, Project virtualProject) in C:\build-agents\BuildAgent-git-1\_work\18\s\TimetrackerOnline\TimetrackerOnline.BusinessLayer\Providers\Implementation\VisualStudioProvider.cs:line 879

       at TimetrackerOnline.JointCodebase.BusinessLayer.Providers.Implementation.VisualStudioProvider.GetWorkItemsByQuery(VsoTokenModel tokenModel, Project virtualProject, String query, String pagingFieldName) in C:\build-agents\BuildAgent-git-1\_work\18\s\TimetrackerOnline\TimetrackerOnline.BusinessLayer\Providers\Implementation\VisualStudioProvider.cs:line 868

       at TimetrackerOnline.BusinessLayer.Context.Services.ContextWorkItemsService.GetWorkItemsTreeRelations(Int32[] ids, VsoTokenModel vsoToken) in C:\build-agents\BuildAgent-git-1\_work\18\s\TimetrackerOnline\TimetrackerOnline.BusinessLayer\Context\Services\ContextWorkItemsService.cs:line 87

       at TimetrackerOnline.JointCodebase.BusinessLayer.Context.Services.ContextWorklogService.GetItemWorklog(Int32 id, VsoTokenModel vsoToken) in C:\build-agents\BuildAgent-git-1\_work\18\s\TimetrackerOnline\TimetrackerOnline.BusinessLayer\Context\Services\ContextWorklogService.cs:line 756

       at TimetrackerOnline.Controllers.IntegrationController.GetStatForTab(Nullable`1 id) in C:\build-agents\BuildAgent-git-1\_work\18\s\TimetrackerOnline\TimetrackerOnline.Web\Controllers\IntegrationController.cs:line 154

       at lambda_method(Closure , ControllerBase , Object[] )

       at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)

       at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)

       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<BeginInvokeSynchronousActionMethod>b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState)

       at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult)

       at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult)

       at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3d()

       at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f()

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  • Avatar
    7pace tech support

    Hi Sebastiaan,

    We just rolled out update which can solve your issue. Can you please let us know if issue still persists?

     

    Maxim Lutsan

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  • Avatar
    Sebastiaan van Steenoven

    Yes,  if there are more cases i will post an update here

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  • Avatar
    Michael Crowe

    We are also getting this with many users today as well including within the last hour.

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  • Avatar
    7pace tech support

    We are preparing hotfix right now, it will be rolled out within 1 hour. We think we identified the root cause and now testing fix.

     

    I'll post update here as soon as we roll out.

     

    Maxim Lutsan

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  • Avatar
    7pace tech support

    We rolled out hotfix, please let us know if issue still persists. 

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  • Avatar
    Michael Crowe

    Looks like we are good on our end, thanks!

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