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    7pace tech support

    Thank you for your message and my apologies for the issues you are experiencing.

    Could you please check your Service Account user (In Timetracker Configuration Tool for On-prem version, and in Configuration page->Settings->Service Account for VSTS)? It should be set up and has Collection admin rights.

    If it will not help, it could be a floating issue that we've discovered recently, we are aware of it, it is fixed, now in a testing state, and will be released in our next release (ETA is next week)

    I could recommend you to subscribe to our blog so you will be informed about news and releases (with changesets)

    Kind regards,


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