Start Tracking button and Time tab not loaded on initial load of query/work item

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    7pace tech support

    Hi Sean,

    Your Timetracker version is 3.x and since then a lot of things changed: we released version 4 last year https://www.7pace.com/blog/timetracker-4-released, we even started mobile clients (they are in preview now), we released a lot of service updates to v4 meanwhile too. 

    This issue you are describing should be already fixed in latest versions, but it requires an update to Timetracker from v3 to v4. 

     

    Maxim Lutsan

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    Sean Berens

    Good morning Maxim;

    I upgraded yesterday, and it now appears the Start Tracking button has been completely removed from the ticket, but the behavior for the Time tab still exists, and has gotten worse. 

    Recall the same behavior for the Time tab as before, but now it'll fail to load the first time looking at each ticket type.  So if you load a query and it selects a User story by default, the Time tab will not appear, but if you select another User story, it'll appear, and selecting the previous User story will also show the time tab, or any other User Story.  But now, if I select a Task in that same query, the Task will not have a Time tab, until I select another Task.  Same behavior continues for any initial view of a ticket type after selecting a new query.

    I can provide screenshots if needed.

    More Info

    Kind regards,

    Sean

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    7pace tech support

    Hi Sean,

    I've created a ticket for you, we will contact you asap to investigate your issue.

     

    Maxim Lutsan

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