Get Started
Support Home

We’ve launched a new Help Center!

Visit the new Documentation space for Azure DevOps, monday.com, and Jira. Or, if you require any assistance or have any questions, please visit the new Customer Support Portal for Azure DevOps, monday.com and Jira.

Learn more

Update Billable state not possible with "Default" Role

Officially Answered
Follow
New post
Avatar
Juri Cherepanov
  • Edited

Users with the role "Default" are not able to change to billable/non-billable. They get an error window:

Please help!

0

Comments

5 comments

Sort by Date Votes
  • Avatar
    Vanja Pletikosić

    Hello Juri,

    Thank you for reaching out to us. Can you please let us know which default role the users experiencing this have assigned to them? Can you please give us an example of a user who is experiencing the issue?

    Best Regards,
    Vanja

    0
    Comment actions Permalink
  • Avatar
    Juri Cherepanov

    Hi Vanja,

    Andrey has this issue:

    And also me (Juri) if I assign the role "Default" from "Administrator".

    0
    Comment actions Permalink
  • Avatar
    Vanja Pletikosić
    • Edited

    Hello Juri,

    Hello Juri,

    The Default role is adjustable, currently your Default role is set to Team, so if you wish for users with the Default role to be able to update whether an item is billable or non-billable, you should make the Default role the Product role (or above).
    We will create an item in our backlog to hide the options that are not available for a specific role in order to avoid confusion in the future.

    Please let me know if there is anything else we can help you with.

    Best regards,
    Vanja


    We will create an item in our backlog to hide the options that are not available for a specific role in order to avoid confusion in the future.

    Please let me know if there is anything else we can help you with.

    Best regards,
    Vanja

    0
    Comment actions Permalink
  • Avatar
    Juri Cherepanov

    Hi, 

    Thank you for the feedback. If I do this, then the users will be able to see the tab "Iterations" for instance which means that the users will see the other hours and budget of the other users. Is this correct? If yes, this does not fit into my case..

    Can you please explain why you have decided only to allow changing billable/non-billable for users with product role?

     

    Thanks

     

    Juri

     

    0
    Comment actions Permalink
  • Avatar
    Vanja Pletikosić

    Hello Juri,

    That is correct, users with the role Product and above will be able to see Iterations and the hours for other users. However, any role Product and above will allow for a user to change whether an item is billable or non-billable. At the moment this is how it is designed. We could suggest a workaround in the form of you using an activity type for all items your users require to be billable, and then a manager could set all the items with that activity type as billable. This is however a manual workaround. Otherwise, if you would like the functionality to change, what we could suggest is for you to submit a feature request at our Feature requests community section.
    Our development team monitors these requests and prioritizes them in our backlog for potential future inclusion in Timetracker.

    Please let me know if this helps.

    Best regards,
    Vanja

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk