Connection not possible from Android Client and missing pair by pin option in Version 4.11.0

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Carsten Scheel

• July 06, 2018 07:51

Hi,

I tried the new Android Client. But I wasn't able to connect to our TFS-Server (Version 2018.2).
Also the Option "Pair by Pin" doesn't appear in the Apps hub.

 

 

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  dev

  • July 06, 2018 10:40

  Hi Carsten,

  To pair the app to your Timetracker you need to have direct access from your mobile device to TFS and Timetracker.

  Are you able to access your TFS within mobile device browser? You likely need a VPN connection or something else to get access. You could contact your network administrator to sort it out.

  Kind regards,

  Roman

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  Carsten Scheel

  • July 06, 2018 11:36
  • Edited

  Hi Roman,

  I have access to tfs mobile forms from my device.

  But the certifcate is currently not trusted. Could that be the problem?

   

  

   Best Regards

  Carsten

   

   

   

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  dev

  • July 09, 2018 11:53
  • Edited

  Hi Carsten,

  Could you also check if you have access to Timetracker within your's phone web browser?

  If you don't know it's URL, ask your administrator. Or you can perform following steps to find it

  1. Open Monthly page on your PC/Mac
  2. Press F12 to open developers console
  3. Choose Network tab there
  4. Reload the pahe (press F5)
  5.  Find 'GetMonthCalendar' row and select it
  6. You can find Timetracker's URL on the right side (part before '/MyTimes/...')

  

  Try to access this URL from the mobile phone web browser.

  Regarding Pair by Pin - it's an option only for connection to VSTS.

  King regards,

  Roman

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  Carsten Scheel

  • July 10, 2018 08:07

  Hi Roman,

  here are the results.

   

  

  

  So it is possible to reach the timetracker site after acceptance of the insecureness of the Connection

  Kind regards,

  Carsten

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  dev

  • July 10, 2018 11:51

  Hi Carsten,

  Seems that in your case issue is caused by invalid SSL certificate. Is it possible to use the trusted one?

  Kind regards,

  Roman

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  Carsten Scheel

  • July 13, 2018 12:01
  • Edited

  Hi Roman,

  I added the neccessary root certifcates. The SSL connection is now accepted as trust worthy / valid. But I'm still not able to get a connection.

  Best regards

  Carsten

  

  

  
  
  
  
  
  
  
  

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  dev

  • July 17, 2018 10:57

  Hi Carsten,

  I noticed on the last screen that you've entered URL with a missing colon - 

  https//tfs.cas-drive.de instead of https://tfs.cas-drive.de

   

  Also - could you try to enter your credentials with the domain part? Like so: DOMAIN\user or user@domain

   

  Kind regards,

  Roman

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  Carsten Scheel

  • July 17, 2018 11:17

  Hi Roman,

  you are right. Now it works. 

  Thank you for your help.

  Best regards,

  Carsten

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  7pace tech support

  • July 17, 2018 11:21

  Thanks for your reply.

  Please feel free to contact us again at any time.
  We hope that you enjoy working with Timetracker, and if you have any suggestions - let us know!

  Kind regards,

  Andarth

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