Connection Issues from Work Items

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Carsten Scheel

• May 21, 2021 13:47

Hi,

some of our users experience connection problems. On the work item form they get the following message:

The browser log shows these errors:

On the server I can find the following error, but not sure if it's related:

Which logs should we provide?

 

TimeTracker-Version: 5.18.0.48216
DevOps-Server 2020: 18.170.30525.1   

 

 

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• 

  Vanja Pletikosić

  • May 24, 2021 09:12

  Hello Carsten,
  
  Thank you for reaching out to us with this.
  This looks like it might be a caching issue, so we would like to invite you to please clear your browser cache and cookies, as well as the browser local storage.
  In order to do so, please follow the steps outlined below:
  1. Open any 7pace Timetracker page.
  2. Open the Google Chrome Development Tools by pressing the F12 key.
  3. Select "Application" on the top menu.
  4. Select "Local Storage" on the left menu.
  5. Right-click on your Timetracker URL and click "Clear".
  6. Select "Cookies" on the left menu.
  7. Right-click the Timetracker URL and click "Clear".
  Let me know if the issue is still present after following the above steps.
  
  Best regards,
  Vanja

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  Carsten Scheel

  • May 31, 2021 10:55

  Hello Vanja,

  thank you for the answer.
  We will test your solution.

   

  Best regards
  Carsten

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