Timetracker App "Connecting..." issue

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Scott Friedman

• May 20, 2021 18:12

I and my colleagues are getting blank Timetracker app screens with long (or infinite) "Connecting..." messages. My OS is Windows 10.

 

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  Vanja Pletikosić

  • May 24, 2021 09:18

  Hello Scott,
  
  Thank you for reaching out to us. Since we have released a new version of the Timetracker desktop app, could you please try installing the latest version? It can be found here: 7pace Download.
  Once you have installed it please let us know if you are still experiencing this issue.
  
  Best regards,
  Vanja

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  Guilherme Taffarel Bergamin

  • June 09, 2021 13:15
  • Edited

  Hello, Vanja. Talking about that, it seems the in-app update didn't work. I had to download it through the link you provided here.

  Still, I hope this version fixes the connection problemas (my team has been having this issue as well)

  Edit: also, the new version required me to add a second "pin to taskbar". It feels like when Opera decided to rewrite their code based on Chromium. As if it were a different app just with the same name and icon.

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  Vanja Pletikosić

  • June 10, 2021 10:15

  Hi Guilherme,
  
  Depending on which version you were previously using, it is possible for the update to fail when switching to the latest version because of the different technology used.
  The workaround in this case is to manually install the latest version, as you did.
  
  Let us know if the issues are still present with the new app version.
  
  Best regards,
  Vanja

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