"Start tracking" button on Work Item Pane in a Query tracks time on wrong work item

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  • Avatar
    7pace tech support

    Hi David!

    Thank you for your message and my apologies for the issues you are experiencing.

    That is strange and we will need additional details to investigate it.

    I'll create a support ticket for you.

    Could you please provide additional info in:

    1) Are you using VSTS or TFS (if so, what are the versions of TFS and Timetracker)?

    2) Could you please provide steps to reproduce it and video of the screen with the issue?

    Kind regards,

    Andarth

  • Avatar
    André Fernandes

    Good morning.

    We just installed 7Pace for the first time today and I am suffering from this issue, which brought me here.

    From my "Assigned to me" query, if I start time from one task modal, it will start tracking time on another task. The only way to track the correct item is if I start it from the "Time" tab by manually selecting that item on the "Today" pane.

    Is there any official answer or solution for this?

     

    1) we are using TFS v16.131.28601.4

    2) Easy to reproduce, use the following steps: Create a new task called "Test 1" on the Query screen; Create a new task called "Test 2" on the Query screen; Start tracking Test 1 from the Task modal; Check Time tab, on top it will say that Test 2 is being tracked (and not Test 1 as was supposed to).

     

    Thanks.

  • Avatar
    7pace tech support

    Hi André!

    Could you please provide Timetracker version you are using?

    Regards,

    Andarth

  • Avatar
    André Fernandes

    Good morning.

     

    It's 7pace Timetracker Version 4.27.4.28210

     

    Thank you.

  • Avatar
    7pace tech support

    I've tried to reproduce it in my local environment but failed.

    I've created a support ticket for you, as we will need additional info from you.

    Regards,

    Andarth

  • Avatar
    André Fernandes

    I have been doing some more tests, trying different things, and apparently the issue is not related to the query per se, but is rather random. I can't find a pattern, sometimes it works properly, others it doesn't.

    I am using google Chrome, for what it's worth.

    Please find here a link to a video where I replicate the issue: https://er9lt0.s.cld.pt

    Steps shown in the video:

    0 - I already have tasks "Test 1" and "Task 2" created.

    1 - I start tracking task called "Test 1" from the task modal.

    2 - Stop tracking the task.

    3 - I start tracking task called "Task 2" from the task modal.

    4 - Move to the Time tab, and it says that the task being tracked is "Test 1" (which it isn't).

     

     

     

  • Avatar
    André Fernandes

    Good morning.

     

    Any news on the status of this bug? I have already provided the video link in my previous post, but I am receiving emails saying that the answer is pending from my side.

    After a week of usage, we see the tool has a lot of potential, but this potential bug has already caused some annoying mistakes to our dev team.

     

    Waiting on further feedback.

     

    Thank you.

  • Avatar
    7pace tech support

    Hi André!

    You are receiving automatic notifications cause we've created a support ticket for your request (it is a separate ticket, it is not connected to this community thread) and notifications were sent as there was no reply from you directly in the ticket. Let me copy details from this community thread to the support ticket.

    Some updates: Item was created (internal ID 30763) in our backlog - it will be investigated and fixed in coming releases

    Regards,

    Andarth

  • Avatar
    André Fernandes

    Good afternoon.

     

    Thank you Andarth.

    Is there any expectation where in the roadmap it will be fixed? Our test is being quite sucessful but this bug seems like a big deal to us.

     

    Regards,

    Andre

  • Avatar
    7pace tech support

    Hi!

    It will be added to our next sprint, so it will be released in 1 or 2 releases (ETA is about a month).

    Regards,

    Andarth

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