Timetracker by 7pace is taking longer than expected to load.Learn More about this extension, including available support options.

Officially Answered

Follow

New post

Sanjeev Thapa

• November 29, 2018 10:59

After installation of the Timetracker on onPremise TFS, I see its taking forever.

The port is accessible outside. No firewall.

HTTP.

Timetracker 4.18.0.23384

TFS 2018

0

• Official comment

  

  dev

  • December 17, 2018 09:46

  I'd like to give an update on this issue.

  During the investigation, it's appeared that user had some issue with app pool identity configuration. The issue made application pool stop automatically, so user used rapid fall protection to prevent the stops. It's a bad approach because the reason of stops wasn't sorted out. 

  Event Viewer log can be used to find out what causes errors and app poll stops.

  After the app pool identity problem was identified and sorted out, the application started working properly.

  Roman.

  Comment actions Permalink
• 

  dev

  • November 29, 2018 17:30

  Hi Thapa,

  I have created a support ticket on your behalf. Our team will assist you in troubleshooting this issue.

  Kind Regards,

  Roman

  0

  Comment actions Permalink

Please sign in to leave a comment.