Timetracker stuck reconnecting

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Dylan Cottell

• February 13, 2019 13:50

For the past week or two I've been having an issue with Timetracker for Windows & Timetracker on DevOps. Timetracker will seemingly lose connection sporadically and is stuck on "Reconnecting" on both the Windows App & DevOps plugin. The DevOps plugin will also seemingly error on occasion, displaying a red "Start Tracking" box that can't be interacted with the only workaround being to refresh the page. Apart from that there's nothing else I can do apart from wait to be able to stop recording time. Issue only occurs whilst recording time.

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  7pace tech support

  • February 15, 2019 08:25

  We are investigating this issue in the ticket as it can require sharing personal data.

   

  Maxim Lutsan

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