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Time Explorer not available (error 502)

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6 comments

  • Avatar
    David Geslin

    Hello first, sorry :)

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    dev

    Hello David,

    Thank you for reaching out to us and sorry for the issue you experiencing.
    We need some additional information on the issue:
    - Please check if other tabs work fine.
    - Do you have 'Details' button on this red error message popup? Could you share this details if you have any?
    - Please check what error messages do you have in brwoser developer console.

    Alexander

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    David Geslin

    Hi,

     

    Here de detail:

     

    502. Error occurred while handling your request.
    URL: TimesExplorer/GetAllData
    Response status: 502
    Response body: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
    <title>502 - Web server received an invalid response while acting as a gateway or proxy server.</title>
    <style type="text/css">
    <!--
    body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
    fieldset{padding:0 15px 10px 15px;}
    h1{font-size:2.4em;margin:0;color:#FFF;}
    h2{font-size:1.7em;margin:0;color:#CC0000;}
    h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
    #header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
    background-color:#555555;}
    #content{margin:0 0 0 2%;position:relative;}
    .content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
    -->
    </style>
    </head>
    <body>
    <div id="header"><h1>Server Error</h1></div>
    <div id="content">
    <div class="content-container"><fieldset>
    <h2>502 - Web server received an invalid response while acting as a gateway or proxy server.</h2>
    <h3>There is a problem with the page you are looking for, and it cannot be displayed. When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server.</h3>
    </fieldset></div>
    </div>
    </body>
    </html>

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    7pace tech support

    Hi!

    And what actions did you perform right before this exception?

    Kind regards,

    Andarth

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  • Avatar
    dev

    Hello Devid,

     

    Sorry for this issue. We confirm that application is affected by performance issue and some functionality including Timesheets and Time Explorer could work incorrectly. We are working on solving the issue and I will contact you later on any update.

     

    Alexander

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    David Geslin

    Perfect, it's work today.

     

    Have a good day

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