Extension is not visible

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Tamas Somogyi

• June 27, 2019 10:13

Hi,

We run the Billing updater recently and the solution is not visible for users since then with one exception the user actually pressed the update button.

We tried the disable/enable, uninstall/reinstall but no change.

Also the system shows that there is no extension installed while we still see the 7Pace setup menu items.

Please advise urgently, how to fix!

Thanks,

Tamas

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• 

  Maxim Shestakov

  • June 27, 2019 10:21

  Hi!

  Thank you for your message.
  Could you please check this article - it should help you
  https://support.7pace.com/hc/en-us/articles/360029164071-Time-tab-hidden-after-billing-update-from-Azure-Marketplace-to-7pace-billing
  Let me know if I can help you any further.

  Regards,
  Maxim

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  Tamas Somogyi

  • June 27, 2019 10:40

  Thanks, the article helped! Issue solved.

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