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Time no longer working

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5 comments

  • Avatar
    Rune Kobberø

    I can confirm, we have the same issue.

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    Maxim (Andarth) Shestakov

    Hi everyone!

    Thank you for your message and our apologies for the problems you are experiencing.
    We've faced an issue with our cloud version of 7pace Timetracker and its database. Our database stopped accepting new connections, which led to performance issues and to an eventual outage. We took immediate steps to restore the application state and it is now operating normally again. We are continuing to investigate the core reason behind the database connection limitation and will perform hotfixes for it, to prevent such issues in the future.
    About Windows Client: this outage also might had spoil auth tokens for Windows Client, so to fix it you will need to pair it again (Time -> Apps page)
    Again, our sincere apologies for the inconvenience.
    Please check if everything works correctly now.

    Regards,
    Maxim

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    meher jedidi

    Hello, 

     

    We have the same problem now.

     

    Thank you for your help

    Regards 

    Meher

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    Vanja Pletikosić

    Hi Meher,

    I've created ticket #24791 in order for us to investigate the issue you are experiencing.
    I've sent you an email via the ticket, let us continue our communication there.

    Best regards,
    Vanja

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    Vanja Pletikosić

    Hello,

    The ticket we created for Meher was resolved some time ago, however we decided to share the resolution in case someone will find it useful in the future.
    The solution for this issue was to install version 3.1 of ASP.NET Core. Here is the link for the installation: ASP.NET Core 3.1 Runtime

    Best regards,
    Vanja

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