Valid 7pace Timetracker licence couldn't be found

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Emma James

• March 30, 2020 14:13

Hi 

Several of my team have reported they are getting the following message when trying to log time:

 

They all definitely have licences.

 

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  Emma James

  • March 30, 2020 14:17

  To add to this - I am now getting this:
  

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  Leah Copeland

  • March 30, 2020 14:59

  Hi Emma,

  Thank you for your message.

  We had a license update job issue, so the subscription state didn't update on the Timetracker side. This has been fixed and everything should be working correctly now. Please let us know if things look ok to you now!

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