We use an integration from our instance to a product management system. Currently time tracked to a "task" or "bug" does not aggregate to the parent item in the completed work field which provides an incomplete view of time spent both on the card face and back to the product tool.
It would be useful if the child items time tracked aggregated to the completed work on the parent item to prevent a single value on the card face and in integrations to reflect the total logged time.
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Hi Ronnie,
Thank-you for reaching out!
This is something we considered implementing in the past. However, automating this calculation would cause the Burndown charts and other metrics in Devops to display incorrect data. For example, in a scenario where Epics > Features > PBIs are organised in hierarchical order, this mechanisms would cause the Burndown to decrease by three hours for each hour logged against a certain PBI. This is because the rollup logic would cause that same hour to count against the PBI, its parent item (the Feature) and the parent of its parent (the Epic).
Because of these limitations we generally advise our customers to perform their data manipulation at the API level instead. Alternatively, you can find this information on our Reporting page or on the WI time tab.
Kind Regards,
Andrea
Product Owner - www.7pace.com
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Thank you for following up. I understand the constraint and potential impact to other uses. Would reporting the total work back to a different field such as a custom "Completed Work Total" prevent the negative impact you identify? Alternatively, is there a way to query this information from the API via webhook?
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Hi Ronnie,yes you could get this data via our APIs, however we do not support webhooks unfortunately.May I ask what product management system you are using?Kind Regards,Andrea
Product Owner - www.7pace.com
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