connection and authentication problems

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Andreas E. Auderer

• November 05, 2020 11:04

Hello,

Since we have updated to version 5.11.x we unfortunately have some problems with the authorization.
As soon as we go to time - monthly the username and password request of the browser appears. in the background the page loads without any problems. if i enter the credentials, they are requested again and again. if i click on cancel the request does not appear any more. on the page the banner "Your tracker has lost connection with the server" appears. an editing of records is then unfortunately not possible.
this affects all timetracker pages in the same way.

the tfs client works without any problems if we deactivate anonymous authentication in the authentication options in the iis. otherwise it won't work either. this setting has no effect on the web variant, it doesn't work with both settings as before.

what could that be?

thanks
Andreas

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• 

  dev

  • November 05, 2020 15:19

  Hello Andreas,

   

  Thank you for reaching out to us regarding this. We have created a ticket in order for us to further troubleshoot this issue. We will be reaching out to you via the ticket shortly.

   

  Best regards,
  Vanja

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