Get Started
Support Home

We’ve launched a new Help Center!

Visit the new Documentation space for Azure DevOps, monday.com, and Jira. Or, if you require any assistance or have any questions, please visit the new Customer Support Portal for Azure DevOps, monday.com and Jira.

Learn more

Loading error

Officially Answered
Follow
New post
Avatar
Walter Vander Goten
  • Edited

Hello,

I can no longer open any views from 7pace. I get loading messages everywhere but no other messages. I waited for 15 minutes, but I do not get any results.

We are working in an Azure devops environment. Is there any limitation on the number of items in a project?

 

Regards,
Walter

0

Comments

6 comments

Sort by Date Votes
  • Avatar
    Vanja Pletikosić

    Hi Walter,

    Could you please provide us with a screenshot of what you see on your Monthly page?
    When did this issue start happening? Are you the only user affected or are there more users affected in your organization?

    Best regards,
    Vanja

    0
    Comment actions Permalink
  • Avatar
    Walter Vander Goten

    Hello Vanja,

    This is what I see when I access the Monthly Page:

    The spinner keeps turning, even if I wait for a long time.

    I asked another colleague and they receive a calendar view.

     

    0
    Comment actions Permalink
  • Avatar
    Walter Vander Goten

    Hello,

     

    FYI: this problem only occurs in Firefox. In Chrome everything is working.

     

    regards,

    Walter

    0
    Comment actions Permalink
  • Avatar
    Vanja Pletikosić

    Hello Walter,

    Thank you for the additional information.
    Could you please try clearing your Firefox browser cache and cookies, as well as the browser local storage.
    In order to do so, please follow the steps outlined below:
    1. Open any 7pace Timetracker page.
    2. Open the browser Development Tools by pressing the F12 key.
    3. Select "Storage" on the dev tools menu.
    4. Select "Local Storage" on the left menu.
    5. Right-click on your Timetracker URL and click "Delete All".
    6. Select "Cookies" on the left menu.
    7. Right-click the Timetracker URL and click "Delete All".

    Let me know if this helps.

    Best regards,
    Vanja

    0
    Comment actions Permalink
  • Avatar
    Vanja Pletikosić

    Hi Walter,

    Could you also please try running Firefox without any extensions (in Troubleshoot mode) and navigating to the Timetracker Monthly page?


    Best regards,
    Vanja

    0
    Comment actions Permalink
  • Avatar
    Walter Vander Goten

    Hello Vanja,

    I cleared all cookies, history, cached data, ... and restarted everything: the page is opening as expected now.

     

    Many thanks for the help!

    Walter

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk