Timetracker should add Completed Work instead of wiping it out and substituting it with what it has in its server

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Guilherme Taffarel Bergamin

• February 10, 2022 11:59

Right now 7Pace makes it very frustrating to work with heterogeneous teams. Not every team uses it. Not everybody in a team that uses it always use it. Some people work on multiple teams. And then there are the constant connection issues, making it necessary to manually submit Completed Work from time to time.

What I ask of you is just simply consistency. You subtract Remaining Work from manual input. Why can't you do the same for Completed Work?

Because it will be inconsistent in reports later? The current behaviour is already making it inconsistent. If anything, maintaining manual input is going to make it more consistent. Managers can compare both reports and at least one of them has to be correct, and I'd rather have the native Completed Work as the correct because it is the one field used by both groups of people.

Resetting that field will make both reports incorrect.

Thanks

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  Maxim Shestakov

  • February 11, 2022 14:54

  Hello Guilherme,
  
  Regarding the connection issues, as Vanja stated in your ticket #29108, our developers are actively investigating and working on fixing the issue that you intermittently experience and have reverted Timetracker to a previous version in order to try to prevent the issue from happening. We are sorry for this inconvenience.

  Regarding your request to change the way Completed Work is updated, let's try to gather some feedback from other customers as well and see if an update to the behavior would be welcomed.

  Regards,
  Maxim

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  Guilherme Taffarel Bergamin

  • February 14, 2022 13:05

  Thanks, Maxim

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