Message in times explorer "work item does not exist, or you do not have permissions to read it"

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Nicolasz

• October 02, 2022 00:32

Suddenly I stopped seeing work item information in times explorer. When I edit the work item, I see the information without problems, but not from the times explorer. I noticed that it only shows me information about the iteration paths that are enabled for the device, but this did not happen before until now. Can you help me?

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  Vanja Pletikosić

  • October 03, 2022 13:11

  Hello Nicolasz,
  
  Thank you for reaching out to us.
  The messages that you are seeing indicate an issue or misconfiguration with the Timetracker Service Account.
  Please refer to the following article on how to resolve this issue: Why am I seeing "no access" messages on the Times Explorer page?
  
  Best regards,
  Vanja

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  Maciej Rubczynski

  • October 13, 2022 10:14

  Hi,

  I keep getting the same error. However none of the mentionted reasons apply: I have access to the project, the work item is not deleted and the service account is configured. What else might be the issue?

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  Vanja Pletikosić

  • October 14, 2022 13:41

  Hello Maciej,
  
  I have created ticket #35330 to investigate the issue you are seeing. Let us continue our communication there.
  
  Best regards,
  Vanja

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