Settings: Reporting and API: Service Account Follow

Introduction: What is a "Service Account"?

How to set up the "Service Account" for 7pace Timetracker (on-prem)

How to set up the "Service Account" for 7pace Timetracker (cloud)

Intro

Under "Settings" -> "Reporting and API" -> "Service Account", you can view the Service Account that been set up for your project.

We created the Service Account to perform requests and display more accurate data on some pages within 7pace Timetracker that would normally not be accessible or viewable to users with more limited permission levels or who do not have access to all projects. Without the Service Account enabled, these users may see one of following error messages display when they open a page within Timetracker:

• "You don't have access to all projects or some included iterations or work items were deleted. Time calculation may not be accurate."
• "You don't have access to all projects or some included iterations or work items were deleted. Time calculation may not be accurate."
• "You don't have access to all projects, iterations or work items or some of them were deleted. Please ask your administrator to increase your access level or set up a Service Account in Configuration - Settings."
• On the "Budgets" page, the work items might display as "removed or not available" to users with restricted permissions (these become visible when the Service Account is configured to an account with elevated permissions).

Instead of having to give these team members higher user group rights for all areas of 7pace Timetracker, an administrator can just set up the Service Account to give them a better overall read-only picture of the Budgets page, the Budgets export functionality, the API, and the ability to fetch work item names within the Times Explorer page. 

7pace Timetrack (on-premise)

This is what Service Account Settings look like on the 7pace Timetracker (on-prem) version:

As an administrator, you can configure it in the config tool so that all users of the system can view the data that is currently not accessible. Select a user who belongs to the Project Collection Administrator user group in the config tool to achieve this.

As an admin, you would set up or change the Service Account in the configuration tool wizard of 7pace Timetracker (see "Settings": Configuring Service Account Settings for 7pace Timetracker Using the Configuration Tool for more information on this process).  

7pace Timetracker (cloud)

This is what Service Account Settings look like on the 7pace Timetracker (cloud) version:

To use this feature, as an admin, you would click the "Set Myself as Service Account" for all users.

Once you have set yourself as the Service Account user, Timetracker automatically detects the configured Service Account and displays the data that would normally not be accessible to all your users. 

Clicking the "Do Not Use Service Account" button clears this option and returns the Budgets page, the Budgets Export functionality, the API, and the ability to fetch work item names within "Times Explorer" back to their default settings (meaning, your team members will once again see what they saw prior to the Service Account being configured, as detailed in the error messages listed, above). If your team members are seeing these messages in areas of Timetracker that currently support Service Account functionality, as an administrator, set yourself as the Service Account so that these messages disappear.