Start tracking button shows error on work item

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Jonathan Levy

• January 19, 2018 14:38

Hi,

 

With some of our work items we see a message in the place of the start tracking button which looks like an error. It has a red box with StartTrack within it but you can't do anything.

Any idea why this is happening?

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  Permanently deleted user

  • January 19, 2018 14:39

  Does it have any hint when you roll over it?

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  Jonathan Levy

  • January 19, 2018 14:41

  It doesn't. This is the screenshot

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  Permanently deleted user

  • January 19, 2018 14:48

  Some questions to get more information to help us investigate:

  Is it repeating when you close and open that specific item again?

  What is the type of the item?

  Are you using TFS or VSTS?

  What happens if you open item directly?

   

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  Jonathan Levy

  • January 19, 2018 15:03

  Hi Maxim,

  We believe it was because the account was not authorised. Once we'd done this it worked. Maybe a better error message should be shown.

  Jon

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  Permanently deleted user

  • February 08, 2018 13:17

  Thank you for the update. We are going to fix this behavior in the upcoming releases.

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  Maxim

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