Completed time not updating

Implemented

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Jonathan Levy

January 30, 2018 15:06

For some reason our completed time is no longer updating when we stop tracking. The times are showing correctly in time explorer. Any idea what the problem could be?

Thanks
Jon

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5 comments

Permanently deleted user

January 30, 2018 16:00
Jon,

can you check if settings are configured for that project, these work items coming from?

We save completed/remaining work automation per project, maybe this is missing piece here.

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Maxim
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Permanently deleted user

January 30, 2018 16:54
It seems that we just rolled out release where this feature is not working. We are rolling it back and I will update you when we finish.
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Jonathan Levy

January 30, 2018 18:49
Hi Maxim,

I thought there might have been an issue with the update as it only started happening after the Windows app updated. This was previously working so I look forward to a fix being released soon.

What will happen to hours logged during the broken phase? Will we need to manually update the completed work fields?

Thanks
Jon
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Permanently deleted user

January 30, 2018 18:54
Hi Jon,

We mitigated issue and rolling out release right now, I think it will be online in the next 20 minutes.

About time for broken phase, this is good question, there are two parts:

- for Completed Work it will be fixed and values will be updates as soon you do any action in Timetracker related to that item, like continue tracking or add/edit time related to that item.

- for Remaining Time, unfortunately this period is lost and it can be fixed only by manual update

Maxim
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Permanently deleted user

January 30, 2018 19:45
We rolled out update, Remaining/Completed work should be updated properly.
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