Times Explorer not working

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Nuno Goncalves

• March 02, 2018 06:35

When I try to access the "My Times" layout in "Times Explorer", the "Loading" spinners are shown, and no data rows are ever retrieved.

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  Nuno Goncalves

  • March 02, 2018 07:08

  Further info: 

  from my developer tools I can see that the call from the Times Explorer page to https://idqtfs.timehub.7pace.com/TimesExplorer/GetAllData times out after 3.8 minutes

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  dev

  • March 02, 2018 10:53

  Thanks for reaching out to us.

   

  Do you use Service Account in Timetracker?

  If no please set up Service Account. This article could help you https://support.7pace.com/hc/en-us/articles/115000599746--Settings-Service-Account-Settings-for-7pace-Timetracker-for-VSTS

  If yes please login in as Service Account and check if you have any authorization warning. Authorize if need.

   

  Alexander

   

   

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  Nuno Goncalves

  • March 05, 2018 10:39

  "Times Explorer" works fine now, you may close this ticket.

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