This has happened to me more than a dozen times, requiring me to authenticate. Last time it refused to re-authenticate in Chrome, evenually in Edge i managed to re-authenticate, and only by completely ignoring the instructions about a drop-down menu and Active Directory an so on, because while the linked page was present none of the content it said to use was. However, clicking Proceed without completing the instructions from that re-authentication page then brought me to an authentication page which worked - there seems to be something incorrect here - like it's showing the 'can't re-authenticate' page and guidance incorrectly, obstructing the user from finding the actual re-authentication page.
In addition, if you can see how to reduce the incidence of re-authorisation being required, that would be good - I've had some days where the app has lost its authentication several times in the same day, which also gets quite intrusive - I shouldn't have to keep re-pairing the app.
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Hi David, this appears to be a serious drawback for you, we are sorry. We have heard about the application repeatedly asking for authentication, but not in a dimension that you described. Can you help to quantify the issue? How often does this happen per week in average? Anyone else out there can contribute with numbers here? Thanks.
Marc
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It loses its login requiring clicking to connect again generally at least once or twice a day. Sometimes this fails to authenticate and requires authorisation again - this varies, sometimes it doesn't happen on a given day but it's also been known to happen a few times a day, so maybe 6-7 times a week?
Refusing to re-pair is less common - I've only had that once, but it took at least an hour of trying different things to get it working again so it's a serious issue for an app that's not supposed to get in the way.
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