Users Missing from the User Management List

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Kimberly Ann Camp

• February 26, 2019 20:24

Where are you enumerating the list of users under the "User Management Account"? We have a User Not coming up in that list. How do you add someone that is not in the enumerated list?

 

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  dev

  • February 27, 2019 11:43

  Hello, Kimberly!
  
  Basically, this list of users enumerating from the TFS API request as 7pace Timetracker application could work only with TFS accounts. This list usually close to the list of users you could get using the "Find users, Contacts and Groups" Tool.
  Is that user you would like to add belongs to the same domain? You could check it with the "Find users, Contacts, and Groups" Tool help. To do so please ensure you have a connection to your domain controller machine and then run this command "Rundll32 dsquery.dll OpenQueryWindow".
  
  Kind regards,
  Alexander

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  Kimberly Ann Camp

  • March 01, 2019 19:16

  Unfortunately, your suggestion is not working. Can you provide me with more specifics? Or set up a time for me to show you the issue I am having with the User Management screen. 

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  dev

  • March 13, 2019 09:26

  Hello, Kimberly!

  We've created a ticket for you to solve the issue.

  Kind regards,
  Alexander

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  dev

  • April 04, 2019 08:52

  Small update for this issue:
  The reason was in domain name and custom user name which turned up to be empty for the affected by the issue account . Issue was solved by applying the actual user name on the My Profile page.

  Alexander

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