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Lukas Tynek

• April 29, 2019 14:11

Time Tab suddenly disappeared, so we have tried to download and re-upload existing process template, after the errors after validations of template:

VS403121: Extension(s) "Berichthaus.TfsTimetracker" does not exist , or has no work item form contribution.

The code in custom template workitem type definition:

<!--**********************Work Item Extensions**********************

Extension:
Name: Timetracker
Id: 7pace.Timetracker

Page contribution:
Id: 7pace.Timetracker.work-item-form-page
Description: Custom work item form page

Group contribution:
Id: 7pace.Timetracker.work-item-form-group
Description: Custom work item form group

Note: For more information on work item extensions use the following topic:
http://go.microsoft.com/fwlink/?LinkId=816513
-->
<Extensions>
<Extension Id="Berichthaus.TfsTimetracker" />
</Extensions>

1

• 

  dev

  • April 29, 2019 14:41

  Hello Lukas,

  We need some time to investigate the issue and will contact you soon. Sorry for the issue you are experiencing.

  Alexander

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• 

  Lukas Tynek

  • April 30, 2019 08:28

  I have checked your documentation. 

  https://support.7pace.com/hc/en-us/articles/360000905683-Why-is-the-Time-tab-missing-on-our-work-items-after-switching-from-TFS-to-VSTS-

  Everything is right. Tried to rein

  The tab was working 2 years, yesterday disappeared ... I am pushed by users, it is end of the month...

   

   

   

   

   

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• 

  dev

  • April 30, 2019 11:38
  • Edited

  Hello Lukas,

  I guess this issue could occurs after you ran update of billing information for customers. You could read this article to get more knowledge on the topic here:
  https://support.7pace.com/hc/en-us/articles/360025900032-Required-update-of-billing-information-for-customers-of-the-Azure-DevOps-Marketplace-cloud-only-

  This process also changes the extension used by thge application and the name was changed from "Berichthaus.TfsTimetracker" to "7pace.Timetracker". So you need to update your templates and change the extension id to "7pace.Timetracker".

  As for the disappeared Time tab could you please specify which Time tab do you mean? Is this Time menu including Monthly page and so on or is this Time tab inside the Work Item?

  Alexander

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  Lukas Tynek

  • April 30, 2019 12:14

  Yes, that was the issue. i have updated ids and re-uploaded process template and the time tab inside workitems and tracking button is visible now.

  Thanks.

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