Error processing data in powerbi

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Emma James

• August 25, 2020 11:16

Hi, 

 

We are getting an error when refreshing data in powerbi:

The error is:

Something went wrong
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.
Data source error: {"error":{"code":"ModelRefresh_ShortMessage_ProcessingError","pbi.error":{"code":"ModelRefresh_ShortMessage_ProcessingError","parameters":{},"details":[{"code":"Message","detail":{"type":1,"value":"The credentials provided for the OData source are invalid. (Source at https://gbillson.timehub.7pace.com/api/odata/v3.0/workLogsWorkItems.)"}}],"exceptionCulprit":1}}} Table: WorklogDate.
Cluster URI: WABI-NORTH-EUROPE-redirect.analysis.windows.net
Activity ID: 161b0a4c-259d-460f-8ff2-5e1e0e7e317c
Request ID: 8a5b6462-6706-d9db-0b8b-e5ab04698acc
Time: 2020-08-25 11:13:34Z

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• 

  dev

  • August 25, 2020 11:22

  Hello Emma,

  Thank you for your message.

  We believe that your Service Account may have lost authorization. In order to confirm and fix this, whoever is the project collection admin who is assigned to the role of Service Account within your organization (you can see this under Timetracker "Settings" -> Service Account) should login and open any Timetracker page. They will see a yellow banner at a top of any Timetracker page asking them to re-authorize; please click "Authorize" and proceed as described in the banner.

  Next, please navigate to Timetracker "Settings" -> "Reporting and REST API", and click "Restart Reporting" (this may take awhile).

  Let us know if this can help you.

  Kind regards,
  Anton

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