Cookie Declaration
This website uses cookies. We use cookies to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. It is possible to change and/or withdraw consent on the Cookie Consent page.
This is the Cookie Policy for the support web site of 7pace, accessible from support.7pace.com
Intro
7pace and our marketing partners, affiliates, and analytics or service providers use cookies to ensure everyone who uses the website has the best possible experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.
What are cookies?
Cookies are small files that are downloaded to your computer by a web page server. They contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list below.
Why does 7pace use cookies?
By holding session information, they are used to improve your experience while navigating the site. We use the cookies on our Websites to understand visitor preferences, improve their experience, as well as track and analyze usage, navigational and other statistical information. In order to suggest advertisements based upon your browsing activities and interests, we also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
How to disable cookies
Your consent can be given or revoked for all cookies, only certain categories, or even individual cookies via the consent management tool presented on the website upon your first visit. You can at any time change or withdraw your consent by accessing the cookie consent management tool via the Cookies page on our website.If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance.Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Subject to change
The information on this page is for your general information and use only. The cookies used by 7pace are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Cookies used in our services
7pace also uses cookies and other tracking technologies in connection with your access to and use of the products and services that we provide. More information on this subject can be found in our Master Subscription Agreement.
Your consent applies to the following domains: support.7pace.com
Your consent ID: KufPdpy3Xn5pbc5GUYb5xF+C8c6dBxonrRQwzjVrhC6wgbJ58kMPVg==Consent date: Tuesday, April 11, 2023 at 03:46:02 PM GMT+2
Cookie declaration last updated on 9/16/23 by Cookiebot:
Necessary (11)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| __cfruid [x3] | Zendesk support.7pace.com |
This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | Session | HTTP Cookie |
| _help_center_session | support.7pace.com | Preserves users states across page requests. | Session | HTTP Cookie |
| _zendesk_authenticated | support.7pace.com | Registers whether the user is logged in. This allows the website owner to make parts of the website inaccessible, based on the user's log-in status. | Session | HTTP Cookie |
| _zendesk_session [x2] | Zendesk support.7pace.com |
Preserves users states across page requests. | Session | HTTP Cookie |
| _zendesk_shared_session | Zendesk | Preserves users states across page requests. | Session | HTTP Cookie |
| CONSENT | YouTube | Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. | 2 years | HTTP Cookie |
| CookieConsent | Cookiebot | Stores the user's cookie consent state for the current domain | 1 year | HTTP Cookie |
| mtm_consent_removed | Matomo | Stores the user's cookie consent state for the current domain | Session | HTTP Cookie |
Statistics (9)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP Cookie | |
| _ga_# | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. | 2 years | HTTP Cookie | |
| _gat | Used by Google Analytics to throttle request rate | 1 day | HTTP Cookie | |
| _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP Cookie | |
| _pk_id# | Matomo | Collects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. | 1 year | HTTP Cookie |
| _pk_ses# | Matomo | Used by Piwik Analytics Platform to track page requests from the visitor during the session. | 1 day | HTTP Cookie |
| collect | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | Session | Pixel Tracker | |
| hc:#:recently_visited_articles | Zendesk | Registers which articles the user has visited in a Zendesk knowledge base. | Persistent | HTML Local Storage |
| td | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | Session | Pixel Tracker |
Marketing (14)
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| ads/ga-audiences | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | Session | Pixel Tracker | |
| LAST_RESULT_ENTRY_KEY | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
| nextId | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
| requests | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
| yt.innertube::nextId | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Persistent | HTML Local Storage |
| ytidb::LAST_RESULT_ENTRY_KEY | YouTube | Used to track user’s interaction with embedded content. | Persistent | HTML Local Storage |
| YtIdbMeta#databases | YouTube | Used to track user’s interaction with embedded content. | Persistent | IndexedDB |
| yt-remote-cast-available | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML Local Storage |
| yt-remote-cast-installed | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML Local Storage |
| yt-remote-connected-devices | YouTube | Stores the user's video player preferences using embedded YouTube video | Persistent | HTML Local Storage |
| yt-remote-device-id | YouTube | Stores the user's video player preferences using embedded YouTube video | Persistent | HTML Local Storage |
| yt-remote-fast-check-period | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML Local Storage |
| yt-remote-session-app | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML Local Storage |
| yt-remote-session-name | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML Local Storage |
How does 7pace Timetracker use cookies and why should I enable them?
QUESTION
7pace Timetracker has asked me to enable cookies. What does this mean?
ANSWER
This warning appears if your browser blocks 7pace Timetracker cookies / cookies are disabled for 7pace Timetracker.
7pace Timetracker only uses technical cookies to cache some frequently used local data to enhance your overall user experience and for anonymous usage statistics to allow us to enhance our application in the future. Granting access to cookies also grants access to local storage, which further improves the quality of your experience using 7pace Timetracker (such as overall speed and page load time).
You can choose to not enable cookies and continue to use 7pace Timetracker without any showstoppers, but with slightly degraded performance.
Please read below on how to enable cookies for your specific browser and enjoy 7pace Timetracker at optimal performance.
How to Enable Cookies
In "Settings", open "cookies" using this URL: chrome://settings/content/cookies?search=cookies. Check that the "Allow sites to save and read cookie data" feature is turned on. Go to the "Allow" section and click "Add".
Copy and paste this [*.]timehub.7pace.com into the site edit field and "add "dev.azure.com" and select "allow all 3rd party cookies" and click save.
Open the security settings using this URL: about:preferences#privacy. Check that the "Accept cookies and site data from websites" feature is turned on. Click on "Exceptions..." button inside the Cookies and Site Data section. Copy and paste https://timehub.7pace.com as the "Address of website" field and click "Allow". "Save Changes".
Open the settings menu by clicking on the gear wheel icon at the top-right corner of the browser. Then click "Internet options". Choose "Privacy" tab and click "Sites" button in the Settings section. Copy and paste 7pace.com as the "Address of website" field and click "Allow". Then click OK. Restart the browser.
Open the settings menu by clicking on the "..." button at the top-right corner of the browser. Then choose "Settings". Scroll down to "Advanced settings" section and click on the "View advanced settings" button. Scroll down to "Cookies" section and choose "Don't block cookies" in the dropdown box.
The default in Safari is to only accept cookies from sites you visit. When you use Timetracker, it is loaded inside DevOps Serices as an iframe from another domain and uses cookies; Timetracker relies on browsers that allows this. Safari, however, blocks its cookies.
For 7pace Timetracker for DevOps Services cloud-based version, configure your browser "Security" settings to always accept cookies. Or open https://*.timehub.7pace.com.
For 7pace Timetracker for DevOps Server on-premise version, please add the domain name found in the Timetracker Configuration Tool, highlighted below, to trusted domains:
IMPORTANT: The two questions, below, refer to older versions of 7pace Timetracker.
QUESTION
Note: this answer is valid only if you are using our on-premise versions below 7pace Timetracker version 5.6.0
I'm getting a 400 error or message that cookies need to be enabled when trying to use 7pace Timetracker. What can I do to fix this?
ANSWER
This error appears if your browser blocks Timetracker cookies / cookies are disabled for Timetracker; our application can't perform any modifications without cookies being enabled.
To solve the issue, please follow the instructions, above, depending on your preferred browser.
QUESTION
I'm still getting this error, but cookies are enabled.
ANSWER
Note: this answer is valid only if you are using our on-premise versions below 7pace Timetracker version 5.6.0
Due to the latest cookies security policies, browsers are now using stricter cookies policies (SameSite was introduced - here are details https://blog.chromium.org/2019/10/developers-get-ready-for-new.html).
- Update 7pace Timetracker to version 5.6.0+
- Disable SameSite support in your browser (not recommended)
If you are using the on-prem version of 7pace Timetracker with http protocol, you still won't be able to use secured cookies with SameSite, therefore, you will have to use https for DevOps Server and 7pace Timetracker or disable SameSite cookies.
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