Frequently Asked Questions
- Required update of billing information for customers of the Azure DevOps Marketplace (cloud only)
- I started my subscription before April 1st, 2019 - is my plan still valid?
- Why do some budgets on Times Explorer display with an exclamation mark ("!") before the name?
- When authorizing 7pace Timetracker, why am I seeing "Provided token is not working with current account"?
- Why am I seeing messages during my 7pace Timetracker trial period (and who else is seeing them?)?
- How do I configure 7pace Timetracker to work with TFS configured with HTTPS?
- Can I migrate 7pace Timetracker data from one TFS server to another?
- How do we migrate from TFS to VSTS?
- New Paid Service for Migrating Timetracker Data from TFS to VSTS
- Why is the "Time" tab missing on our work items after switching from TFS to VSTS?
- Why is 7pace Timetracker installation failing when trying to add "Start Tracking and "Time" tab to the work item form?
- Can you help me resolve Timetracker "Authorization" issues?
- I'm unable to change the date range on the Times Explorer page - can you help?
- My Timetracker Windows Client is hidden - can you help?
- What should I do about the error I'm getting when calling the reporting API?
- How do I move VSTS billing to another Azure subscription without losing Timetracker data?
- What do I do when receiving "Application Token Signature Not Present or Invalid"?
- How can I pair the Windows Client without receiving an error message?
- How do I migrate to a new Azure Enterprise Tenant?
- Why is the "Time" tab not displaying on some work items and how can I fix this?
- What are the required SQL Server permissions to install Timetracker for TFS?
- Can you explain the difference between buying licenses on the VS Marketplace vs. 7pace.com?
- How do I change the date format and timezone in Timetracker?
- How do I compare initial estimations with real time spent?
- How can I adjust or cancel my subscription (TFS/on-prem)?
- Windows client fails to load - what should I do?
- Why am I seeing "Timetracker failed to load" after installation?
- How do I update user count/cancel my Timetracker for VSTS subscription?
- How does Licensing work with regard to named users and unlimited servers (on-premise)?
- I have purchased licenses for Timetracker for VSTS on the Visual Studio Marketplace, so why do my users not have access?