Frequently Asked Questions
- Why am I getting "HTTP Error 500.19 - Internal Server Error" after a fresh on-premise install/update to version 5.11.0+
- Webinar: 7pace Timetracker FAQs
- Why am I getting a message saying "Error calling DevOps API. Provided application token signature is not present or is invalid" in an on-prem deployment of Timetracker?
- How does 7pace Timetracker use cookies and why should I enable them?
- Cookie declaration
- Why do I get a timeout expired error in Timetracker's Reporting API and how do I avoid it?
- What IP range or ports should we white-list on our firewall to use 7pace Timetracker?
- Remaining & Completed Work Questions
- Why am I seeing work item form contribution errors when installing 7pace Timetracker?
- Who are 7pace Timetracker's Service Providers?
- Why do some budgets on Times Explorer display with an exclamation mark ("!") before the name?
- Authorization and Token Questions
- How do I configure 7pace Timetracker to work with DevOps Server configured with HTTPS?
- 7pace Timetracker Migration Questions
- How to Update DevOps Server (on-prem) with Timetracker 2.x or 3 and above
- Subscription/Licensing Questions
- Time / 7pace Timetracker Tab / Start Tracking Button Missing Questions
- Reporting API Error Message Questions
- Windows App Pairing Questions
- What are the required SQL Server permissions to install Timetracker for DevOps Server?
- How do I change the date format and timezone in 7pace Timetracker?
- How do I compare initial estimations with real time spent?
- 7pace Timetracker taking longer than expected to load questions
- Why is my new user's name not appearing in the list of users throughout Timetracker or when I try to import their time?
- Why am I seeing "This door is locked" when trying to access pages within Timetracker?
- How do I activate Timetracker with my license key (Subscription ID)?
- Why am I seeing "no access" messages on the Times Explorer page?
- What is the Service Account used for?
- Does Timetracker support virtual directories in IIS?
- Why do I get a Network Error/Access Denied message when trying to access Timetracker Hubs?