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  1. Get Help
  2. Knowledge Base
  3. Frequently Asked Questions

Frequently Asked Questions

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  • 7pace Timetracker Professional Services & Migration Questions
  • Subscription/Licensing Questions
  • Authorization and Token Questions
  • What is the Service Account used for?
  • 7pace Timetracker Reporting and API common errors and states. Why is my Reporting or API not working?
  • Work Item Automation Questions - How to utilize Completed and Remaining work, Original Estimate, Effort and Pace
  • Why am I seeing "This door is locked" when trying to access pages within Timetracker?
  • Time / 7pace Timetracker Tab / Start Tracking Button Missing Questions
  • 7pace Timetracker "taking longer than expected to load" questions
  • Timetracker displays that a work item does not exist or that I do not have permissions to read it
  • Why do some budgets on Times Explorer display with an exclamation mark ("!") before the name?
  • Why am I getting a message saying "Error calling DevOps API. Provided application token signature is not present or is invalid" in an on-prem deployment of Timetracker?
  • Windows App Pairing Questions
  • How do I change the date format and timezone in 7pace Timetracker?
  • Why is my new user's name not appearing in the list of users throughout Timetracker or when I try to import their time?
  • Information on 7pace Timetracker’s use of cookies
  • Who are 7pace Timetracker's Service Providers?

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