Frequently Asked Questions
- How do I move VSTS billing to another Azure subscription without losing Timetracker data?
- What do I do when receiving "Application Token Signature Not Present or Invalid"?
- Why is the "Time" tab missing on our work items after switching from TFS to VSTS?
- How can I pair the Windows Client without receiving an error message?
- New Paid Service for Migrating Timetracker Data from TFS to VSTS
- How do I migrate to a new Azure Enterprise Tenant?
- How do we migrate from TFS to VSTS?
- Why is the "Time" tab not displaying on some work items and how can I fix this?
- What are the required SQL Server permissions to install Timetracker for TFS?
- Can you explain the difference between buying licenses on the VS Marketplace vs. 7pace.com?
- How do I change the date format and timezone in Timetracker?
- How do I compare initial estimations with real time spent?
- How can I adjust or cancel my subscription (TFS/on-prem)?
- Windows client fails to load - what should I do?
- Why am I seeing "Timetracker failed to load" after installation?
- How do I update user count/cancel my Timetracker for VSTS subscription?
- How does Licensing work with regard to named users and unlimited servers (on-premise)?
- I have purchased licenses for Timetracker for VSTS on the Visual Studio Marketplace, so why do my users not have access?
- Why am I getting a "Timetracker is taking longer than expected to load" message?
- How do I get Timetracker working again after our TFS URL has changed?
- Why is the field I created in TFS not showing in Timetracker's "Completed Work" Settings?
- Why can't I delete time entries in Timetracker when their work items have been deleted?
- Why am I receiving an internal error when I try to use the VS 2017 add-on?
- Why is my new user's name not appearing in the list of users throughout Timetracker or when I try to import their time?
- Are Timetracker "Settings" in "Configuration" global across all projects?
- How do I get information or a report on the sum of hours applied to each work item ID?
- Why am I getting an "anti-forgery cookie" error message in Timetracker?
- Why am I seeing "This door is locked" when trying to access pages within Timetracker?
- Is there a way to lock down "Remaining Work" and "Completed Work" fields in Team Services but still allow Timetracker to update them?
- How do I activate Timetracker with my license key (Subscription ID)?