• Timetracker
  • Pricing
  • Try
    • For Azure DevOps Services (Cloud)
    • For Azure DevOps Server (On-Premises, Self-Hosted)
  • Resources
    • Blog
    • Support
    • Documentation
    • Build & Ship Ebook
GET STARTED
GET STARTED
Support Home
  • FAQ
  • Release History
  • Documentation
  • Feature Requests
  • Issue Reports
  • Submit a request
  • Sign in
  1. Get Help
  2. Knowledge Base
  3. Frequently Asked Questions

Frequently Asked Questions

Follow New articles New articles and comments
  • Why am I getting "HTTP Error 500.19 - Internal Server Error" after a fresh on-premise install/update to version 5.11.0+
  • Webinar: 7pace Timetracker FAQs
  • 7pace Timetracker Reporting and API common errors and states. Why is my Reporting or API not working?
  • Why am I getting a message saying "Error calling DevOps API. Provided application token signature is not present or is invalid" in an on-prem deployment of Timetracker?
  • How does 7pace Timetracker use cookies and why should I enable them?
  • Cookie declaration
  • Why do I get a timeout expired error in Timetracker's Reporting API and how do I avoid it?
  • What IP range or ports should we white-list on our firewall to use 7pace Timetracker?
  • Remaining & Completed Work Questions
  • Why am I seeing work item form contribution errors when installing 7pace Timetracker?
  • Who are 7pace Timetracker's Service Providers?
  • Why do some budgets on Times Explorer display with an exclamation mark ("!") before the name?
  • Authorization and Token Questions
  • How do I configure 7pace Timetracker to work with DevOps Server configured with HTTPS?
  • 7pace Timetracker Migration Questions
  • How to Update DevOps Server (on-prem) with Timetracker 2.x or 3 and above
  • Subscription/Licensing Questions
  • Time / 7pace Timetracker Tab / Start Tracking Button Missing Questions
  • Reporting API Error Message Questions
  • Windows App Pairing Questions
  • What are the required SQL Server permissions to install Timetracker for DevOps Server?
  • How do I change the date format and timezone in 7pace Timetracker?
  • How do I compare initial estimations with real time spent?
  • 7pace Timetracker taking longer than expected to load questions
  • Why is my new user's name not appearing in the list of users throughout Timetracker or when I try to import their time?
  • Why am I seeing "This door is locked" when trying to access pages within Timetracker?
  • How do I activate Timetracker with my license key (Subscription ID)?
  • Why am I seeing "no access" messages on the Times Explorer page?
  • What is the Service Account used for?
  • Does Timetracker support virtual directories in IIS?
  • 1
  • 2
  • ›
  • »

Timetracker

  • 7pace Timetracker
  • Pricing
  • Feature Comparison
  • Download
  • API
  • Software CapEx
  • Apps

Support

  • Docs
  • Community
  • Submit a ticket

Resources

  • Privacy Policy
  • MSA
  • Imprint
  • Cookie Consent

Company

  • About Us
  • Contact
  • Careers

Social

  • Blog
  • Twitter
  • LinkedIn
  • Facebook

© 202 All rights reserved - 7pace. Made in Germany.

Powered by Zendesk